Frequently asked questions
Yes.
We release new drops intentionally—not constantly. Sign up for emails to be the first to know.
Join our email list.
No spam. Just product launches, restocks, and the occasional update worth opening.
Our bags are made from high-quality EVA foam.
It’s lightweight, water resistant, flexible, and incredibly durable—chosen for how it performs, not just how it looks.
Simple.
Wipe with a damp cloth. For tougher messes, mild soap and water will do the trick. No special care required.
No.
EVA foam holds its structure while remaining flexible. Your bag is designed to keep its shape, wear after wear.
More than you’d expect.
Each bag is designed with generous space and intentional structure so your essentials stay organized without feeling bulky. The tote carries the most, from most standard laptops to water bottles in either end of the bag.
Where We Ship
We currently ship within the United States.
International shipping is coming soon.
Shipping Cost
Shipping costs are calculated at checkout.
All rates are shown before you place your order—no surprises.
Address Changes
Please double-check your shipping address before placing your order.
If you need to make a change, contact us as soon as possible—we’ll do our best, but we can’t guarantee updates once an order has shipped.
Delivery: 3–7 business days
Tracking: Sent by email
Carrier: Selected at checkout
We accept returns on unused items within 14 days of delivery.
Items must be:
Unused and in original condition
In original packaging
How to Start a Return
To begin a return, contact us at [your support email] with your order number.
We’ll guide you through the next steps.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Exchanges
At this time, we do not offer direct exchanges.
If you need a different item, return your original order and place a new one.
Refunds
Once your return is received and approved, refunds will be issued to the original form of payment.
Please allow 5–10 business days for the refund to appear, depending on your bank.
EVA foam may soften or deform when exposed to high heat.
Avoid prolonged heat or direct sunlight.
Do not leave in hot vehicles or near heat sources. Do not overload.
Excessive weight may cause deformation or damage. Clean with a soft, damp cloth only.
Do not use harsh or alcohol-based cleaners.
Not intended for use by children.
Minor variations in shape, texture, or finish are natural characteristics of EVA foam.